Shipping policy

How we get samples and materials to you, and what we need from you at the other end.

Samples

Free, unlimited, and delivered anywhere in New Zealand at no charge. Order as many as you need, and order again when the light in the room changes your mind.

We also send samples to Australia, Europe, North America and parts of Asia at a flat rate of NZ$32 per order.

Samples are picked and packed at our Christchurch studio.

Where we deliver

We deliver flooring, wall and ceiling boards, herringbone and stair components throughout New Zealand. For projects outside New Zealand, talk to us before you specify.

Flooring and board deliveries

Materials are supplied by quotation, and delivery is arranged as part of that quotation rather than bought through this website. The following is drawn from our Terms of Trade.

• Delivery is kerbside, to a legal, sealed, level and accessible loading point.

• Someone aged 18 or over needs to be there to receive the delivery and check it.

• Moving goods from the kerb into the building is your responsibility, including any labour or equipment that takes.

• If the site is not ready, redelivery, waiting time and storage are charged to you.

• Delivery dates are estimates. We will keep you posted, but we cannot guarantee a date.

• Large orders may arrive in instalments. Each instalment is payable as supplied.

• If you need a specific delivery method, that cost is yours.

When the timber arrives

Check the delivery before you sign for it, and again before anything is installed. Report shortages in writing within 2 days.

Risk passes when goods leave us with the carrier, so damage in transit is claimed against the carrier. Tell us within 2 days and we will help you make the claim.

Storing and acclimatising

From the moment it is delivered, the timber is in your care. Store it flat, off the ground, in a dry, weathertight and climate-stable space, and acclimatise it before laying in line with good trade practice and our installation instructions.

This matters more than most people expect. We cannot cover damage or dimensional change caused by site storage or site conditions after delivery, and a board that has sat in a damp garage will tell you about it later.

Our Resources page has the installation instructions and the underfloor heating declaration.

Talk to us

Email info@marchandonline.co.nz or use our contact page.

Marchand Limited, NZBN 9429047485891. This policy sits alongside our Terms of Trade, version 2, August 2026.